Outreach Addiction Counselling approaches problematic substance use issues from a bio-psycho-social perspective, recognizing that each individual sees different benefits and disadvantages to their substance use, and that change is a complex process. Outreach services match people to programming (“work with” rather than “do to”), based on their needs and/or readiness and commitment to change. Our services can address harm reduction, use reduction and/or abstinence goals. Our treatment approach recognizes that effective services require partnership and engagement in the service planning process.